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Troubleshooting CorelDRAW® Installation Problems

There are a number of variables which may explain installation problems when attempting to install CorelDRAW on Microsoft Windows 2000 or XP. It is strongly advised that all operating system updates be installed prior to troubleshooting installation problems. Ensuring that all system requirements be met before any attempt to install the application is made is recommended, since many older versions of CorelDRAW were never designed, or tested to run on Windows 2000 or XP.

Before following the instructions outlined in this document, do the following:

  1. Restart the computer and attempt to reinstall the application.
  2. Search the Corel Knowledge Base (http://support.corel.com) or the Microsoft Knowledge Base (http://support.microsoft.com) for any specific error you may have encountered.
  3. Check to see if the problem has been documented in Article 755430.
  4. Search for the specific error using an Internet search engine to determine if other application vendors encounter the same problem.
  5. Make sure the media (CD) used to install the application is free of scratches or debris. Refer to Article 753595 for information on obtaining replacement media.
  6. Seek the advice of a Computer Technician if you are unfamiliar with basic Windows operation or troubleshooting.

System Requirements

In order to succesfully install CorelDRAW, the minimum system requirements must be met for the version being installed. Failure to meet these requirements may prevent the application from installing, or may prevent the application from operating as designed. Consult the product documentation for system requirements specific to the version.

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Account Permissions

Administrative rights are needed to install CorelDRAW. If you do not have administrative rights, contact your System Administrator for assistance with the install.

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User Profile

Problems installing CorelDRAW can often be attributed to the user account being used to install the product. Startup items or services associated with the profile can conflict with the installation process, generating errors which prevent the install from completing successfully. Create a new administrative profile on the system, then attempt to install using the newly created account.

To create a new administrative user in XP, do the following:

  1. Open User Accounts in the Control Panel.
  2. Click Create a New Account.
  3. Type the name that you want to use for the account, and then click Next.
  4. Select the desired account type (admin), and then click Create Account.

To create a new administrative user in 2000, do the following:

  1. Open Users and Passwords in the Control Panel.
  2. Click Add.
  3. Name the account and ensure Administrator is selected in the account type.

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Windows System Configuration Utility (Windows XP ONLY)

The Windows System Configuration Utility is designed to troubleshoot and isolate configuration problems in Windows XP. You must be logged on as a member of the Administrators group to use this utility.

  1. Click Start | Run | type MSCONFIG.
  2. In the System Configuration Utility dialog box, click the Startup tab.
  3. Click the Disable All button.
  4. Click the Services tab.
  5. Place a check beside Hide All Microsoft Services (this will hide Microsoft Services from view).
  6. Click the Disable All button.
  7. Click ok and restart the computer.

Once the system has restarted, attempt to reinstall the application. If the application installs correctly, restore the changes made in the Confguration Utility.

NOTE: In some circumstances, certain processes or start-up items may have been disabled to prevent conflicts when running Windows. Make note of which items have been disabled prior to making changes as re-enabling all items may cause system problems.

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Windows Installer

The Windows Installer service is a technology developed by Microsoft to standardize application installations on the Windows platform. Newer versions of CorelDRAW (versions 10 through 12) use Windows Installer technology. Make sure you have the latest version on the Windows Installer Engine (version 2) on Windows 2000 (Windows XP ships with version 2). To ensure the latest version is installed on Windows 2000, do the following:

  1. Search the contents of CorelDRAW disk 1 for instmsiw.exe
  2. Once located, double-click the file to install the latest version of the Windows Installer Engine.

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CD Writer or DVD Drive

Problems installing applications can often be linked directly to the CD device used to copy files to the hard disk. Many DVD drives may fail during the copy process when installing CorelDRAW. If this occurs, there are usually two solution which can be tried.

  1. Try running the setup from another CD drive on the machine (many new computers often ship with both a DVD drive and CD burner).
  2. Try copying the contents of CorelDRAW disk 1 to a new folder on the hard drive, then run the install from the folder rather than the CD/DVD drive.

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Temporary Files

Temporary files are used by applications to facilitate a number of functions, but are primarily used to swap information from RAM to the hard disk (and vice versa). Often when applications crash, these files are left in the Temp folder and must be removed manually. During the installation process, the installer uses the temp directory to copy the files from the media to the hard drive. Problem can occur if the temporary files have not been deleted from the system.

To delete temporary files, do the following:

  1. Click Start | Run.
  2. Type the following and click OK: %temp%.
  3. In the window that appears, click Edit | Select All.
  4. With all objects selected, hit the delete key.

NOTE: Certain files may not delete if applications which access those specific temporary files are open. If this occurs, simply reboot the computer and repeat the steps listed above, ensuring that all programs are closed.

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Routine Maintenance

Routine maintenance is critical to ensure operation and performance of the computer is maintained. It is recommended that the drives on the system be defragmented, temporary files be removed from the system and a virus scan be performed on a regular basis.

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Scan for Viruses

Viruses will often have an impact on the computers operation and will impede the functionality of many applications and may prevent applications from installing correctly. It is always recommended to routinely scan the computer for viruses, ensuring that the latest virus definition file is used.

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