Windows® 2000 Setup and Troubleshooting
User Advisory
This document is designed solely to assist the user in the detection and correction of memory conflicts, incorrect system configuration or device incompatibilities. The importance of adhering to recommended recovery precautions as listed cannot be overstated.
COREL ASSUMES NO LIABILITY, EXPRESSED OR IMPLIED, WRITTEN OR ORAL, ARISING BY STATUTE, LAW, USAGE OF TRADE, COURSE OF DEALING OR OTHERWISE FOR ANY SYSTEM OR SOFTWARE DAMAGES RESULTING FROM THE USE OF THIS INFORMATION
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Overview
The operation of current computer systems depends on the dynamic and interactive manipulation of data in computer memory. Invalid Page Fault (IPF) or Illegal Operation Error messages are caused by a misallocation of available memory by the operating system. Access Violation errors can be caused by incorrect device drivers or improper access rights assigned to a user. Optimal performance of your system is essential for the correct operation of true 32-bit software, and it can be achieved by following the steps outlined in this document. Before attempting to diagnose and correct errors within the Windows® 2000 environment, the following precautions are strongly recommended:
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Preparation
Create an Emergency Repair Disk. This is invaluable for the recovery of basic computer function in the event of complete system failure. Copy any CD-ROM or other device drivers to a subdirectory on the repair disk or to an additional disk if there is not enough space on the Repair Disk.
To create an Emergency Repair Disk
1. Click Start, Programs, Accessories and select Backup.
2. Insert a blank floppy.
3. Select the Emergency Repair Disk button in the backup dialog box.
4. Follow the instructions provided by the wizard.
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Troubleshooting Steps
Permissions
If Permissions are suspected, try logging in as Administrator on the local machine to verify that the user has sufficient access rights to perform the desired actions (if you are not the Administrator, please contact the Administrator before proceeding with the above action). Windows 2000 by default provides a high level of security and therefore restricts the actions of users who are members of certain groups. For example, members of the User group by default would not have the same priviledges as would members of the Power Users group. Certain permissions may need to be given to certain groups in order to succesfully execute a number of applications or commands.
If the error continues to occur after having logged in as administrator on the local machine, there are a number of steps which can be taken to correct the problem. New in Windows 2000 is the ability to boot into safe mode. Safe Mode loads a minimal set of device drivers and services. It also loads a VGA driver. Safe mode can be used to determine if the error is a result of the operating system, hardware or software. For more information on Windows 2000 safe mode, visit Microsoft at www.microsoft.com.
Other troubleshooting steps
1. Exit all applications. Select Start\Shut Down\Restart the computer. Try to duplicate the error which caused the original failure. The error condition may not reappear if it was caused by a momentary memory conflict.
2. Simultaneously hold down the CTRL+ALT+DELETE keys on the keyboard. A dialog box entitled Task Manager will appear. With the exception of Explorer, highlight an item and click on End Task under the Tab entitled Task Manager. You will have to repeat this sequence of steps for each item you disable.
Relaunch the application and test for the IPF error. If the error has been eliminated, reintroduce the items you ended until the conflicting program or device has been identified.
3. Disable the Windows® Background, Screen Saver and any third party memory managers, then test for the IPF error.
4. Remove all applications from the Startup folder. Reboot the computer.
5. Make sure you empty the contents of your Temp directory and your Recycle Bin on a regular basis. All applications require an area of hard disk space to be set aside for the creation of temporary files used during the course of normal operations. At the DOS Command Prompt, enter the command SET to find the Temp directory path(s). A Temp directory path will be generated:
TMP=C:\WINDOWS\TEMP
TEMP=C:\WINDOWS\TEMP
Windows 2000 allows you to specify the location of your Temp directory. The Temp directory must be located on a drive with ample space for expansion. If the drive where the Temp directory is located has less than 100 — 200 MB of free space (increase this space if performing intensive graphics work), relocate the Temp directory to an uncompressed drive by modifying or constructing appropriate statements in the System Properties\Environment Tab in the Control Panel:
SET TEMP=D:\TEMP (where D: represents any drive with adequate disk space)
SET TMP=D:\TEMP
6. Select Start\Control Panel\System\Advanced\Performance Options. Select the following settings:
Virtual Memory — ( Swap File) is space reserved on the hard drive to store information the computer memory requires on an ongoing basis.
You may specify your own settings to redirect this space as follows:
From the System Properties dialog box, relocate the virtual memory to a NON COMPRESSED drive with ample available space for expansion, and specify a Minimum value at least twice as large as the amount of RAM on the computer. Set the Maximum value equal to the Minimum value. Reboot the computer when prompted.
Note: In addition to Temp space, allow 100 MB for virtual memory if you are performing intensive graphics work. Click Start\Run and enter the command SYSEDIT. Click OK. A series of windows containing system configuration files will cascade within this dialog box.
Note: Some programs require system resources that may conflict with the normal operation of your computer. If this step solves the IPF error problem, contact the manufacturer of that program or driver.
To determine if any of these TSRs are being loaded by the WIN.INI, select Find from the Search menu, and then type in the name of the TSR, i.e. Search\Find ""POINTER.EXE"". If an entry is found, disable the line by placing a semi colon (; [space]) at the beginning of the line. Close the window and save your changes if prompted.
7. Uninstall the application. Select Start\Settings\Control Panel\Add Remove Programs. Select the application to Uninstall, or run Corel''s Uninstall utility located in the Corel folder. Reboot the computer and reinstall the application when finished.
8. Empty the Recycle Bin (if activated) of unwanted files. Select Recycle Bin\Properties and ""Use one setting for all drives"". Choose 0%, ""Do not move files to the Recycle Bin..."". This procedure prevents Windows 2000 from filling the hard disk with copies of deleted files. Because the Recycle Bin utilizes hard disk space, disabling it allows resource intensive software to access the previously reserved space.
Note: All subsequently deleted files will be irretrievable.
9. If the system locks up while using text of any kind, reinstall the font currently in use.
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