Corel Store - Help
New
Users
•Welcome to the Corel®Store
•FAQ: General Info
•FAQ: Shipping Options/Pricing
Ordering Boxed Software
•Shopping
Cart
•Confirmation
Contact Info
•Contact
Us
Policies &
Statements
•Return
Policy
•Privacy
Policy
•Security
Policy
•Product EULA
New Users
Welcome to the Corel® Store
Thank you for shopping at the Corel® Store.
We hope you enjoy your shopping experience and that you bookmark
us as one of your favorites for future reference. Every effort has
been made to make the ordering process as easy to follow and
convenient as possible.
You can find a wide variety of products at the Corel Store, from
business productivity and graphics applications to products for the
Enterprise.
You should know that your privacy and the security of your
personal information is very important to us. All transactions are
processed using industry-standard Secure Socket Layer (SSL)
protocol for secure credit card payment. You can rest assured that
if your browser supports this protocol, your personal information
is secure when shopping at the Corel Store. But if you’d like
more information to put your mind at ease, please feel free to
review our detailed privacy
and security policies.
Your feedback is important to us! We welcome and encourage all of
your suggestions. If you’d like to submit a question,
comment, suggestion or concern, please feel free to contact us.
Frequently Asked
Questions: General Info
How can I pay?
We can accept the following cards for payment: Credit cards: Visa, MasterCard/Eurocard, JCBDebit Cards: Switch, Solo, Visa Delta and Visa Purchasing We do not currently accept American Express or Diners cards and it is not possible to accept Visa Electron cards online or for mail or telephone order transactions.
- You will be asked for your card type, number and expiry data and your address (exactly as it appears on your card statement).
- You will notice that we will also ask you for the additional three check digits printed on the signature strip on the back of your card: These do not appear on statements, point-of-sale receipts or carbon copies. This recently-introduced security measure provides both you and ourselves with added protection. You will find more and more online stores and other retailers asking for these digits over time.
- When you press "Finish" we will verify your transaction through our banking partners - a process that takes just a few seconds. When your payment has been authorised, you will see an Order Confirmation page.
What is the VAT pricing at the Corel Store?
The VAT inclusive pricing that is shown on the Corel Store quotes prices inclusive of Netherlands VAT. All customers shipping to any EU country, except Germany, UK and France, will be charged this Netherlands VAT rate. Customers shipping to Germany, UK or France will be charged the applicable German, UK or French VAT rate upon checkout.
Why is VAT charged on my purchase when I have either a VAT registration number or a VAT exemption certificate?
We are currently unable to handle tax exempt purchases at the Corel Store. Customers who wish to place a tax exempt order may contact their local dealer.
How do I get a receipt for my Corel® Store order?
After placing your order, you should receive a "Corel Store Receipt" email that will contain information on order that includes the products purchased, quantities, price and any possible serial numbers or links for downloads. Your Corel Store Receipt will contain lots of helpful information including your order number, billing and shipping information, date shipping method, etc so please ensure you keep a record of it.
How much does shipping cost and how long will my order take to arrive?
The cost of shipping depends on the items ordered and the shipping method chosen. Likewise, the time it takes for your order to arrive depends on the shipping method chosen. For a breakdown of shipping rates and methods, please click here.
How do I know my personal information is safe, secure and private while shopping at the Corel® Store?
The security of your credit card information: Corel Store uses Secure Socket Layer (SSL) protocol for browsers that support 128-bit encryption (such as Netscape Navigator® version 2.0 or greater, or Microsoft® Internet Explorer version 2.1 or greater). SSL encrypts information as it travels between the customer and Corel so that your purchase information cannot be read as it travels over the Internet. For more information, please consult our detailed Security Policy.
The security of other personal information: At Corel, our goal is to ensure that we only gather information about you that you want us to have and that we only use this information after we have told you how it will be used and have given you the opportunity to consent to its use. For more information, please consult our detailed Privacy Policy.
Frequently Asked
Questions - Shipping Options/Pricing
What shipping options are available?
Corel offers one shipping option across Europe for Corel Store orders:
a) UPS Standard Delivery: 3 to 5 days
Please note: if you purchase an ESD (Electronic Software Download) version of a Corel product you will not pay any shipping and handling charges.
What are the shipping rates for the Corel store?
The rate for all Corel Store orders shipped within Europe will be the following:
£ 9 in the United Kingdom
€ 15 for Europe.
Please note: if you purchase an ESD (Electronic Software Download) version of a Corel product you will not pay any shipping and handling charges.
Ordering Boxed
Software
Shopping
Cart
After adding items to your cart, you can order numerous copies of an item in your cart by editing the “Quantity” field. Clicking “Remove” will remove the item from your cart. If you make any changes, click “Update” to recalculate the items in your cart, and a new subtotal will appear. Please note that shipping & handling charges and applicable taxes will be added to your total before the ordering process is complete.
If you are not ready to proceed to checkout on our secure server and would like to add more items to your cart, select
“Continue Shopping”. If you are ready to place your order, select “Checkout”.
Order Confirmation
You will know your order has been completed and received by Corel when you see the Corel Store Order Confirmation page thanking you for your order. You will also be sent a Corel Store Receipt confirmation e-mail including the details of your order. Be sure to save this e-mail and receipt for future reference. It will greatly simplify the process should you ever have to Contact Corel Customer Service about your order for whatever reason.
Contact
Info
Contact Us
We want to hear what you have to say! Your feedback is important
to us as we continue to strive to meet your needs, so if you have a
comment or suggestion, please feel free to contact us. Or, if you
have a question that you can’t find answered in our help
section or in our list of frequently asked
questions, please feel free to drop us a line:
Contact Corel Customer Service
Policies
& Statements
Return
Policy
Returning Corel Products
Corel products may be returned under the following terms:
- Requests for returns must be made within 30 days of purchase
from Corel.
- Products purchased from sources other than Corel (for example:
local retailer / reseller, mail order, internet electronic reseller
and others) must be returned to the company from which they were
purchased and are subject to that company's return policies.
Product Return Guidelines
- All returns to Corel must be accompanied by a Return Material
Authorisation number (RMA number).
- Packages sent to Corel without an RMA number will not be
processed and no credit will be issued.
- Returned product must include all related media and manuals.
The software must be uninstalled from your computer and any storage
devices, and you must delete any backup copies.
Retail Product Not Eligible For Refund In North
America
- OEM software (purchased separately or pre-loaded on a personal
PC by PC manufacturer).
- Product obtained through Corel's CLP licensing program. (Please
check with your reseller/distributor for their return policy).
- Trial evaluation software.
- Reseller/Retailer and Contractor product returns (Please
co-ordinate your returns request with the Corel Value Added
Reseller (VAR) program).
- Product obtained as Not For Resale Product.
How To Obtain An RMA Number
- Please contact the Customer Service Center listed for your country
- RMA instructions with shipping information and an RMA number
will then be sent to you by e-mail or fax.
- All approved returns will be processed within 10 working days
from the date the product is received by Corel. Failure to include
all media, material and information required may result in the
refund being delayed or denied.
Note: To initiate the RMA process, please provide Corel with proof of purchase within the 30 day time-frame (Corel receipt, credit card statement, invoice or bank statement) as well as your customer contact information. Corel will be happy to note the reason for your return so we can provide better products for you in the future.
Privacy
Policy
At Corel we recognize that our customers are concerned about the
privacy of the information we collect and our plans for using this
information. Our goal is to ensure that we only gather information
about you that you want us to have and that we only use this
information after we have told you how it will be used and have
given you the opportunity to consent to its use.
For further information on Corel’s privacy policy, please
visit www.corel.com/legal/privacy.htm
Security
Policy
The Corel® Store uses Secure Socket Layer (SSL) Protocol for
browsers that support 128-bit encryption (such as Netscape
Navigator® version 2.0 or greater, or Microsoft® Internet
Explorer version 2.1 or greater). SSL encrypts information as it
travels between the customer and Corel so that your purchase
information cannot be read as it travels over the Internet.
If you are not using a browser which adheres to SSL Protocol and
does not support 128 bit encryption, the information you provide
may not be secure and we recommend that you contact Corel directly
by phone to order products.
A change in the URL from http:// to https:// notifies you that you
are using SSL. If the URL on a page asking you to provide personal
information remains as http://, beware: this may result in an
insecure transmission.
When processing credit card purchases over the Internet, Corel
Customer Service will verify your credit card information with the
appropriate financial institution prior to processing your
purchase. Corel Customer Service will not supply this information
to any third party.
Corel will only use your credit card information for the current
transaction, and although this information will be saved by Corel,
it will be encrypted to ensure that it is secure. We retain your
encrypted credit card information for a period of time after the
transaction for return/refund purposes and because your card is not
charged until your order is shipped. We also retain your encrypted
credit card information for a period of time so that we can use it
as a safeguard to prevent unauthorised access to your online Smart
Receipt. While this information is kept, you can rest assured that
it is in a safe place, it is encrypted and that it cannot be seen
by anyone within Corel or our partner companies. You'll know this
because you will have to reenter your credit card information each
time you make a purchase at the Corel Store.
Product EULA
All Corel products include an End User License Agreement (EULA) which must be accepted by the user. To review the EULA, click here.
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