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Returns and Cancellation

What is your return policy?
(For purchases made from the Corel Store only)

Corel products may be returned under the following terms:

  • Requests must be made within 30 days of your purchase from Corel.
  • Corel does not refund original shipping costs.
  • Shipping and handling costs to return your product to our warehouse remains the responsibility of the customer.
  • Returns must be made to our warehouse by using a trackable shipping method. Corel is not responsible for lost, destroyed, misdirected, postage due, or delayed mail.
  • Returned product must include all related media and manuals (failure to comply may result in lack of refund). The software must be uninstalled from your computer and any storage devices and you must delete back up copies.
  • Returned package MUST be labelled with the Corel assigned RMA (Return Merchandise Authorization) Number and sent to the address stated in the instructions you will receive.
  • Please allow up to 4 weeks to receive your refund.
  • Refund will be issued in the currency in which the product was purchased.

IMPORTANT NOTE: Please do not send your product back without receiving an RMA Number. Products returned without an RMA Number will not be credited back. Our warehouses do not accept items without a valid RMA Number and Corel cannot be held responsible for lost items.

What are your Product Return Guidelines?

Corel products may be returned under the following terms:

  • All returns to Corel must be accompanied by a Return Material Authorisation number (RMA number).
  • Packages sent to Corel without an RMA number will not be processed and no credit will be issued.
  • Returned product must include all related media and manuals. The software must be uninstalled from your computer and any storage devices, and you must delete any backup copies.
What is an RMA number, and how do I get one?

RMA stands for Return Merchandise Authorization.Within North America, please visit www.corel.com/return. You will have to fill out an online submission form.

For International orders, please contact the Customer Service Center listed for your country. RMA instructions with shipping information and an RMA number will then be sent to you by e-mail or fax.

Which products cannot be returned?

Product NOT ELIGIBLE for Returns

  • OEM Software (purchased separately or pre-loaded on a personal PC by Product manufacturer, or included with a hardware purchase).
  • Product obtained through Corel's Licensing Programs (please check with your Reseller/Distributor for their Return Policy).
  • Trial evaluation software
  • Software won as a prize
  • Product obtained as Not For Resale (NFR)
  • Products purchased through Reseller/Retailer/Contractor. Please co-ordinate your request with the Corel Value Added Reseller (VAR) Program
  • Products not purchased directly from Corel
  • Transactional Licenses and Maintenance purchases
  • Wacom products
  • Software Download Insurance
  • Shipping fees
  • Subscriptions and Product Memberships.