<< Back to Help & FAQs Index

Returns and Cancellation

What is your return policy?
(For purchases made from the Corel Store only)

At Corel we're proud of our products and we're confident that you'll be satisfied with your purchase. That's why we offer the Corel 30-Day Money-Back Guarantee. Buy today and if you're not completely satisfied with your purchase, Corel will refund your money based on your original method of payment - excluding any shipping costs. When you contact us about a return, your Corel Customer Service Representative may inquire about your products and experience.

Please note: Only products purchased directly from Corel qualify for the Corel 30-Day Money-Back Guarantee. Purchases made from a retailer or partner must be returned to where you made your purchase and are subject to the return policy of that retailer. Purchases of transactional licenses, maintenance, Wacom products, Wilcom DecoStudio, download insurance, Protection Plans, Training Plans, Subscriptions and Product Memberships and Priority Tickets are excluded from this guarantee.

IMPORTANT NOTE: Please do not send your product back without receiving an RMA Number. Products returned without an RMA Number will not be credited back. Our warehouses do not accept items without a valid RMA Number and Corel cannot be held responsible for lost items.

What are your Product Return Guidelines?

Corel products may be returned under the following terms:

  • All returns to Corel must be accompanied by a Return Merchandise Authorisation number (RMA number).
  • Packages sent to Corel without an RMA number will not be processed and no credit will be issued.
  • Returned product must include all related media and manuals. The software must be uninstalled from your computer and any storage devices, and you must delete any backup copies.
What is an RMA number, and how do I get one?

RMA stands for Return Merchandise Authorization. Contact Customer Service at the Phone numbers below.

1-510-200-0438

  • RMA instructions with shipping information and an RMA number will then be sent to you by e-mail.
  • All approved returns will be processed within 10 working days from the date the product is received by Corel. Failure to include all media, material and information required may result in the refund being delayed or denied.

Note: To initiate the RMA process, please provide Corel with proof of purchase within the 30 day time-frame (Corel receipt, credit card statement, invoice or bank statement) as well as your customer contact information. Corel will be happy to note the reason for your return so we can provide better products for you in the future.

Which products cannot be returned?

Product NOT ELIGIBLE for Returns

  • OEM software (purchased separately or pre-loaded on a personal PC by PC manufacturer).
  • Product obtained through Corel's CLP licensing program. (Please check with your reseller/distributor for their return policy).
  • Trial evaluation software.
  • Reseller/Retailer and Contractor product returns (Please co-ordinate your returns request with the Corel Value Added Reseller (VAR) program).
  • Product obtained as Not For Resale Product.
  • Products within the Corel DRAWings family for which the dongle requires a Key Code to unlock features.
  • Purchases of Wacom products, maintenance and download insurance.
  • Corel Protection Plans
  • Subscriptions and Product Memberships.